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CarFAX Reporting Guide
CarFAX Reporting Guide

Guide for reporting service work on vehicle to CarFAX

Updated over 12 months ago

See the CarFAX set up guide to enable CarFAX integration features. Those set up steps must be completed before CarFAX reporting is available for job tickets.

Job ticket indicators and menus

Look for the CarFAX logo and status indicator on your job tickets.

The status indicator displays if this ticket contains services that may be reported to CarFAX.

For completed jobs, this also displays if the records are on file with CarFAX.

You can access the ticket's CarFAX report screen by clicking on the CarFAX logo, or accessing from the ticket actions menu.

View all CarFAX service reports for this vehicle

From the ticket actions menu, select the CarFAX Report History option to see the history of all CarFAX service records you have made for this vehicle.

Report.


Reporting to CarFAX

Step 1: Access the service records form

The CarFAX service record form access from a job ticket

Step 2: Collect the plate, VIN and odometer reading

While the vehicle is in your care and undergoing service, collect and record it's license plate number, VIN number and current odometer reading.

Easily enter the VIN number using the barcode scanner button. The VIN barcode can be found inside the driver side door, and inset in the front windshield on the driver's side near the bottom of the window.

Example of a vehicle sticker containing a barcode to electronically read the VIN number
Example of a vehicle sticker containing a barcode to electronically read the VIN number
Example of a vehicle sticker containing a barcode to electronically read the VIN number

Example of a vehicle sticker containing a barcode to electronically read the VIN number

Step 3: Confirm vehicle details

After entering the VIN and Plate, a vehicle database lookup will attempt to auto-fill the Make, Model and Year of the vehicle. Additional data about the vehicle from this database lookup is available by using the View VIN Detail button.

Step 4: Confirm reported services and settings

Confirm the services selected to be reported as performed on this vehicle are accurate.

Select the copy traits to vehicle profile option to copy the details from the VIN number to your customer's vehicle record. This is recommended.

Select the send records to CarFAX when job is complete option to send data to carfax after you complete the work and move the job ticket into COMPLETE status.

Step 5: Save

Click the save button.


Making updates to the service record form

Details on this form may be updated until the record is filed with CarFAX. No changes may be made to the record form after filing. Filing is performed within 24 hours of the job being marked COMPLETE.

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