Customer Profile E-Mail Settings
You can add an E-mail address to your customer's profile page, and view their opt-in status.
Customer E-Mail addresses are optional, but if your customer opts out of SMS and you have not entered their E-Mail address, they can only get appointment reminders from the appointment reminder robocall feature.
You can uncheck the Send notifications checkmark box to stop E-Mail from being sent to this customer.
Customer E-Mail Opt-In
Your customer is opted in to E-mail notifications upon account creation.
Customer E-Mail Opt-Out or Unsubscribe
If your customer uses the UNSUBSCRIBE link included in all your E-Mail notifications, their unsubscribed status will be displayed on the "@" icon near their name, and in the opt-in status box by their E-Mail address.
Email Delivery Status
From the notification report, you can view detail status about notifications to your customers.
The E-Mail delivery status may be any of the following:
attempted | Our E-Mail provider received the message and is attempting delivery |
delivered | The E-Mail was successfully delivered |
failed | The E-Mail could not be delivered. This usually means the email address entered is invalid. |
opened | The E-Mail was opened. This is not a guarantee the recipient saw the message, because their email server or client may open the message to inspect it for spam or to interfere with tracking |
clicked | A link included in the email was clicked in |
complained | The recipient marked the message as spam |
unsubscribed | The recipient unsubscribed from future Detail Bookie emails |