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E-Mail delivery status codes

Guide for understanding the status codes displayed in the notification log for sent E-Mail notifications.

Updated yesterday

View your Notification Delivery Report by visiting > Main Menu > Reports > Notifications

When viewing detailed information about a customer notification, you will see one of the following status codes for the E-Mail delivery.

attempted

Our E-Mail provider received the message and is attempting delivery

delivered

The E-Mail was successfully delivered

failed

The E-Mail could not be delivered. This usually means the email address entered is invalid.

opened

The E-Mail was opened. This is not a guarantee the recipient saw the message, because their email server or client may open the message to inspect it for spam or to interfere with tracking

clicked

A link included in the email was clicked in

complained

The recipient marked the message as spam

unsubscribed

The recipient unsubscribed from future Detail Bookie emails

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