The cancellation policy is made available to your customers from your self booking website. A usable but generic cancel policy is provided by default. The policy should be edited to reflect your business policies.
How to edit your cancellation policy
From your backoffice main menu, navigate to:
Setup > Company > Customize Booking Pages > Cancellation Policy
Start editing by enabling the Use customized text option.
The cancel policy is formatted with Markdown syntax. If you're unfamiliar with Markdown, check out this Markdown syntax guide, or start a chat with detail bookie support using the live chat button in your backoffice.