What is a mobile surcharge fee?
Your remote surcharge fee is the per mile fee you charge your customers to drive to their location
How is the mobile surcharge fee calculated?
Your mobile surcharge fee is calculated on a per mile basis. Our system determines the driving distance between your shop and the customer location, multiplies the per mile fee to determine the mobile surcharge.
For example:
Per mile fee setting: | $3.50 |
Driving distnace: | 2.5 miles |
Mobile surcharge fee: | $8.75 |
How do I change my mobile surcharge fee setting?
Log in to your back office
From the main menu, navigate to Setup > Company > Company Profile
Update the Mobile Surcharge setting
Please note: The new mobile surcharge fee applies only to invoices edited or created after the change. Already created invoices will not be updated with your new fee settings, unless they are edited before being closed.
How do I turn off mobile surchage fees?
Set the mobile surcharge fee setting to $0.
How do I override a mobile surcharge fee for a work order?
When viewing the work order in your back office, you can edit or remote the mobile surcharge line item on the work order like any other line item.